Now also stocking over 25,000 Pop Culture Products, we have all the Best Prices on all the Best Gear! You do not need to chase deliveries that go astray. Any item that is prohibited on eBay can't be sent using the Global Shipping Programme. Shipping everything the same class streamlines the process for eBay, but it isn't the best price for the international customer. Stay up to date on important eBay policy and product updates. If your issue is not resolved with the information provided, please click the "Call us" link. I'm driving past there, so thought that it's the safest way to make sure it arrives. Step 3: You will be shown limited tracking info. Government Relations Contacts. for items that have been bought, and that the Seller has already sent to Pitney Bowes. According to some accounts, the wait time for this number is typically three minutes. Hi guys, need some advice. Enter your search term to display live search results. eBay's Online Customer Service provides you with the information you need to buy and sell. The Alternative to eBay Global Shipping Program (GSP) is to ship directly: To grow their business, to limit the shipping fees and control the customs fees, a lot of sellers chose to ship directly. Ebay - Global Shipping Program. Whether you're a amnaged payments seller or using PayPal, your buyer will go through checkout once and the buyer's payment will be split between you and the global technology and international postage provider. If the seller does not send return shipping you will be refunded. There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items sells for. If the case against the seller remains unresolved, contact eBay Customer Service. You'll find items from all over the world on eBay. To improve your help experience, please sign in to your account. Dear Seller, Greetings from eBay! Have a read under the section below for more info, Using the Global Shipping Programme (GSP), IN THE SAME BOAT GUYS SOLD MY CBX TANK TO A GUY IN FRANCE,NO CONTACT OR FONE NUMBER. Buyer Terms & Conditions. It has been a great journey so far and we believe it will only get better in the coming years. The Global Shipping Program works best for items with an average sale price of over $50. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. eBay’s Global Shipping Program (GSP) aims to make international shipping easy for eBay sellers. I will just source shipping myself. What carrier did your seller use and where was the item sent from? shasebastian @ebay.com. Ebay customer service say they know nothing about GSP and can not help. They are supposed to promise you a callback within 24 hours. they use multi pal courier companies that can damage your goods and you have no way to claim or get the refunds for replacements. Surely they should not destroy it without trying to contact me first. We are a worldwide freight forwarder providing a wide range of services. You need to call CS & ask to speak to an agent who deals with the GSP !! If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. We are a worldwide freight forwarder providing a wide range of services. TROUBLE AS I KNOW ,NEGATIVE FEEDBACK CAUSES A LOT OF HASSLE ( EBAY /PAYPAL TAKE NOTE ). Die Versandmethoden von eBay variieren je nachdem, wo sich der eBay-Verkäufer physisch befindet. It is the tracking of packages sent with the eBay Global Shipping Program. - Select the topic that fits your question or concern. I think this is terrible and will not offer GSP again. and has been marked as "Delivered" to my home address - this was a week ago. In its push to promote international trade, eBay is making U.S. sellers vulnerable to negative and neutral feedback. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay China sellers ship packages through following carriers: China Post, SFC, Winit, ePacket. How do I contact ebay global ship[ping centre.? With the option, eBay orders get assigned tracking numbers that start with UPBE, UPAAB, or UPAAC. Wenn die Waren aus den USA oder Großbritannien versandt werden, verwenden die Verkäufer häufig das eBay Global Shipping Program und die Pakete werden versandt Pitney Bowes.Häufig versenden eBay China-Verkäufer Pakete durch folgende Träger: China Post, SFC, Winit, ePacket. How do I contact regarding the Global shipping program with no phone? Re: How do I contact regarding the Global shipping program with no phone? GlobalGear: One of the largest Wholesale Sword and Knife Shops in Australia. If you can’t find the answer, we’ll connect you with one of our team members. That address pops up in a number of eBay.com community threads as well as on international Pitney Bowes websites in reference to the Global Shipping Program. Everything shipped within the GSP is sent USPS Priority International Mail. Items being returned from the depot is a topic that has cropped up once or twice recently. etc. Copyright © 1995-2020 eBay Inc. All Rights Reserved. One eBay UK success of recent years must be the launch of the Global Selling Programme (GSP). This is a really old thread and they often close those when someone replies to one. If that happens,  please start your own thread for more information. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. Step 4: Click on the "Track on carrier's website" link at the top right. They first need to check theUSPS restriction to find out what kind of items cannot be shipped to some countries. A seller can still ship an Item out of the USA without Global Shipping. -----------------------------------------. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The OP states that Royal Mail have messed up on a signed delivery - therefore, i am assuming that the OP is wishing to find out if the parcel has been recieved at the GSP centre? The Global Shipping Program makes your items available to more than 60 million buyers worldwide. My buyer still wants the item and I want it back so I can ship it with a reputable company. Your alternatives of recorded delivery provides no extra protection from loss in transit and special delivery is expensive for items of modest value. 022-66690136. The first step is to contact the member through the Resolution Center and try to resolve the problem. Hi, I sold an item globally and Shipped it on February 12, 2016. But there is nothing that you and they could usefully discuss. Everything shipped within the GSP is sent USPS Priority International Mail. Did you include the GSP routing number? In the same way if somebody just around the corner buys something from you, pays by paypal, you walk around the corner and deliver it, they can claim non receipt as you cannot prove you despatched it. In this case, the seller appears to think that Royal Mail have not delivered to the centre, as they cannot trace the package - should the OP not be chasing Royal Mail to find out if the package has been delivered? buyer claims non receipt, provided you can provide proof of delivery to the hub by way of a tracking number then that is where your responsibility ends. The Global Shipping Program works best for items with an average sale price of over $50. Go here for Amazon inquiries PayPal inquiries . Can anyone shed any light on how to contact them to find my item. Use TAB key to navigate results. The lowest price for an international package is about $35. For eBay Global Shipping Program (GSP) - Click the "Customer Support" link at the top of most eBay.com pages. If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. Was given no contact info and do not have access to a phone for the next several weeks. As a PayPal user, go to the PayPal customer support portal and select a contact method. Made purchase from a ebay seller to me the buyer the product arriver damaged was packaged and shipped . However, there are also additional items that are prohibited from the Global Shipping Programme. Once you’ve paid for your item, the seller sends it to the global shipping center. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Based on the tracking number, this doesn't look as if the  global shipping program was used. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Sellers who did not block overseas sales altogether but who did not specify shipping costs were automatically opted into the GSP. buyer claims non receipt, provided you can provide proof of delivery to the hub by way of a tracking number. What was the item? Try pbisgspcs@pb.com. Skip to main content. Global Shipping Programme transactions are seamlessly integrated with eBay and PayPal. At this point the dispute is between the customer and the GSP. You do not need to use tracked postage to the shipping hub. For eBay Global Shipping Program (GSP) - Click the "Customer Support" link at the top of most eBay.com pages. I received a tracking number from Ebay that never worked. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in eBay Global Shipping Program. Contact Global Shipping Services at (908) 290-0407 to support your shipping needs. How do I contact regarding the Global shipping pro... pbisgspcs@pb.com. The wait for this number is typically around seven minutes. If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. Contact our Government Relations team for federal, state, and local public policy inquiries. You have no chance of any  false INR claims from the shipping hub, and once the item arrives it is logged into the GSP shipping database, effectively proving thatit did arrive. I have purchased a number of engines an Recent eBay purchase rejected by the Global Shipping Center - The Unofficial Mamod & Other Steam Forum - You'll see a phone number and a PIN to use. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. You will be insulated from any bad FB and one bad experience is no reason to say all international shipping is bad. On the other hand heavy or bulky ones can be much cheaper,. Thanks, Scott. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. @Unison worked this out for buyers who have not yet received their GSP shipment. The official line is that you should phone ebay CS and ask to be referred to a specialist GSP rep. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. If the GSP was involved, you should state that in the Dispute and ask to be passed to a GSP expert. I had an item refused and I want to know the reason so I can avoid similar problems in future. Problem solved! - Click the "Contact eBay" tab and sign in. Probably will not as you cannot refund all that he paid. International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Program (GSP) if they're in the US or UK. Customer Service: eBay Deals ... contact the seller before you go to checkout. PUTS ME IN A SPOT ,HOPE HE ACCEPTS MY OFFER OF HIS MONEY BACK ,SAVE ME ALOT OF GRIEF. Once you print an eBay shipping label or upload the tracking number, eBay generates a global tracking number, which will appear in My eBay and on the Order details page along with the buyer's name and the address of the Global Shipping Center. The Drawbacks of Using eBay's Global Shipping Program . Delivery methods from eBay vary depending on where the eBay seller is physically located. It is automated, and frankly it is best to avoid Customer Service who are weak on concepts like "Canada" and "not the USA". 27 product ratings - LEGO Ideas 92176 (21309) NASA Apollo Saturn V New EBAY GLOBAL Shipping NIB The Global Shipping Programme (the "Programme") makes certain items ("GSP Item(s)") that you list for sale on eBay.co.uk available to buyers outside of the United Kingdom ("Buyers"). Select Show shipping details. Contact Government Relations. Contact Global Shipping Services at (908) 290-0407 to support your shipping needs. eBay Customer Support 561919132224 4dfea0a0-3479-4772-8c31-70faac6952f7:176e4bec81d 19997 You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. they use multi pal courier companies that can damage your goods and you have no way to claim or get the refunds for replacements. eBay support for your business during the developing COVID-19 situation. Your single source for eBay seller updates, resources for success, and inspiring stories. Did you have your return address on the package? Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. I had an item refused and I want to know the reason so I can avoid similar problems in future. The payment to PB was for shipping the item to France. In my case, only up to the point the package left the USA and entered Canada. ****************************************************************************. International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Program (GSP) if they're in … Shipping everything the same class streamlines the process for eBay, but it isn't the best price for the international customer. In many cases the intra EU  shipping costs will be comparable to postal costs anyway, although light and small items will be far more expensive sent with the GSP. The Global Shipping Program offers both new and experienced eBay sellers the opportunity to sell to an international market with less hassle and risk. I have a parcel which is being held at the depot....Apparently they're going to destroy it as they have not delivered it. CONTACT US NOW If he does, when the purchase is shown as delivered, you will be refunded. HELP -- i bought two things from ebay and two times this GSP have taken money from me for someone called Pitney Bowes!! Bit of a mystery? International sellers can send items to you through regular shipping services, or they may use eBay's Global Shipping Program (GSP) if … Have you had a message from ebay to say what is going on? The Global Shipping Program makes your items available to more than 60 million buyers worldwide. - Select the topic that fits your question or concern. Contact Government Relations. Note: Price Revision effective January 11 th,2021 for DHL Ecommerce. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … Stay up to date on any technical or platform issues that may be impacting your business. A glance would show that there is no 'relevant option'; that page should, if you must direct people to it, have a link to GSP advice. He can send you return shipping if he wants the damaged item back (hint- he can buy Canada Post shipping labels using Shippo)  and when tracking shows return, he can refund you. 561930110692 63a57421-cf1b-44e3-a9b9-eb5c5c972b35:176e5005ad6 19997. Contact our Government Relations team for federal, state, and local public policy inquiries. Track all your parcels from global carriers online easily - just enter your tracking number and get real-time updates. how can e bay deal with a shipping company who does not have a fone number. To start the resolution process, please tell us what your problem is: I bought an item. yodel will not take the parcel without a contact fone number. Of course the re-shipping depot has a phone number. I think that Alan is really trying to help the OP. Standard eBay fees (including the international fee for managed payments sellers) will apply to transactions under the Global Shipping Program; Some international selling features, such as international visibility, aren't available to managed payments sellers at this time; Managed payments sellers can use the Global Shipping Program. Buti can get nothing from the tracking #'s. State in the Dispute that the transaction included GSP shipping. I found this thread today while awaiting a shipment. You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. Report Inappropriate Content (387 Views) Comments (0) Answer. Ebay pushing sellers to sell abroad through their centre but very unforthcoming with information on how to chase deliveries that go astray. i have 1pissed off french buyer almost as much as me. Go here for eBay inquiries Amazon deliveries outside the US . Does global shipping make sense for inexpensive items? You'll find items from all over the world on eBay. What is the e-mail address to contact someone? Step 5: You will be provided with tracking on the page of the actual shipping company, in my case Canada Post, with a tracking number in THEIR system. How you contact a seller on eBay depends on whether you've already bought an item from them or not. Step 1: Go to the Pitney Bowes Parcel Tracker page at https://parceltracking.pb.com/app/#/dashboard/, Step 2: Enter your eBay-supplied Global Tracking number (mine began with UPAA...). Contact the eBay Impact team about our initiatives to drive positive social and environmental change. You'd better hope he does not. When using the GSP once the package is recieved at the centre it is no longer an issue to the seller. The lowest price for an international package is about $35. Hi, Is it possible to drop packages off at this GSP Personally? If they do dispose of it you will not lose your payment for the sale. International sellers can send items to you through regular shipping services, or they may use eBay's Global Shipping Program (GSP) if … Hello A boiler that I won on eBay was restricted from international shipment by eBay's Global Shipping Center. You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. I did not know that it became ebays property if I accepted global shipping. That address pops up in a number of eBay.com community threads as well as on international Pitney Bowes websites in reference to the Global Shipping Program. For Escalations: Pritish Raut. Please feel free to start a new thread if you wish to continue to discuss this topic. eBay Global Shipping is a single window shipment solution supported by reputed Logistic Service Providers. My mother has been home everyday to sign and accept delivery. Seller Centre. eBay international standard delivery gives you full control of what you want to charge buyers for shipping (Free, Flat, Calculated) from end to end. If item was damaged, you can open a return request through the resolution center at the bottom of the page. What they call 'frontline' ebay CS staff know nothing about the GSP  and may well not know that they are supposed to refer problems to a specialist, and indeed, may well not recognise the account given by a confused user as relating to a GSP problem and try to give advice based on a routine sell and ship sale. Government Relations Contacts. Have a problem with the global shipping program. The Resolution Centre is at the bottom of this page. If you’d … Contact eBay. EBAY is the only one that benefits from Global shipping it collects this import duty money, ... Or you could ask International buyers to contact you before buying, request that their phone numbers are sent to you . Contact the eBay Impact team about our initiatives to drive positive social and environmental change. just lost nearly 1000 this December alone 2017. Poor advice. Important things to keep in mind 16 years of selling on eBay. The Global Shipping Program (GSP) is a Delivery Duties Paid (DDP) shipping program—buyers pay duties and tax during checkout on eBay via GSP. Top brands, low prices & free shipping on many items. either via Chat or Email. https://parceltracking.pb.com/app/#/dashboard/. The Drawbacks of Using eBay's Global Shipping Program . Seller story: 2017 eBay Global Business Winner See why Denise Martell of Al's Snowmobile Parts Warehouse took her Vermont business to customers around the world. It is advisable to read and fully understand all the terms and conditions of the GSP. There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items sells for. Read the detailed instructions for global eBay tracking. Meet other eBay community members who share your passions. With GSP you only have to ship your product to a warehouse in your own country, then eBay takes over and handles international delivery to the buyer. If you’ve already completed your purchase but need to make a change to your address or shipping details, contact the seller as soon as possible to let them know. A well-known worldwide auction site, recently launched the eBay Global Shipping Program in which the Pitney Bowes through the third party logistics providers, shipping carriers, customs brokers, freight forwarders, and/or other subcontractors delivers goods bought on eBay from US and UK. FRENCH GUY DOES'NT SPEAK OUR LINGO REALLY F..D UP SYSTEM SO NO MORE INTERNATIONAL SALES FOR ME. Top brands, low prices & free shipping on many items. Go here for Amazon inquiries PayPal inquiries . Hi, Anyone have a phone number/email address for the GSP Shipping Centre (1 Langham ParkSouth Normanton, Derbyshire)  Royal Mail screwd up and can't give me a sig for an SD that was supposed to be delivered on Thursday. eBay Global Shipping is a single window shipment solution supported by reputed Logistic Service Providers. But keep an eye on the Claim, if it is allowed to time out, it will close without resolution. IF ANY BODY GIVES YOU THE NUMBER PLS PASS IT ON, HOPE HE ACCEPTS MY OFFER OF HIS MONEY BACK. Someone might sign for delivery of the pallet load but no one does for individual items. Ebay - Global Shipping Program Online Buying & Auctions. The Programme enables Buyers to obtain parcel processing, international postage, and customs clearance services (the "Services") at checkout. 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